Project Summary

Prior to OAUTCMP, patients and healthcare providers faced significant challenges, including language barriers, the inconvenience of travel for consultations, fragmented health management, and concerns over privacy and security. These issues led to miscommunication, delayed care, and a lack of trust in telehealth platforms. OAUTCMP was created to address these challenges by offering a secure, multilingual telehealth solution with integrated health management tools.

Goals and Objectives

The primary goal of OAUTCMP is to enhance accessibility and convenience in telehealth services while ensuring privacy and security. This is achieved by creating a multilingual platform that eliminates travel needs, integrates comprehensive health management tools, and provides a secure communication environment for patients and healthcare providers. The objective is to design a user-friendly, unified platform that supports diverse patient needs, streamlines health management, and builds trust through robust privacy measures.

User Research

Objective and Methodology

To understand the specific needs, challenges, and preferences of both patients and healthcare providers in the telehealth space, I conducted extensive user research. This involved:

• Surveys and Interviews: Engaging with a diverse group of patients, particularly those in rural areas and those who prefer non-English consultations, to gather insights into their telehealth experiences. Healthcare providers were also interviewed to explore their challenges in delivering remote care.

• Usability Testing: Testing existing telehealth platforms with users to identify pain points, particularly around language support, ease of use, and privacy concerns.

Key Insights:

• Language Barriers

• Privacy Concerns

• Inconvenience of Travel

• Fragmented Experience

  
  

Competitive Analysis

Key Features

• Multilingual Support: Comprehensive support for multiple languages and dialects, ensuring patients can communicate with healthcare providers in their preferred language. Especially Yoruba

• Secure Communication: End-to-end encryption for all consultations, both individual and group, ensuring privacy and building trust among users.

• Unified Dashboard: A single platform where patients can manage all aspects of their healthcare, including scheduling, health tracking, and accessing medical information.

• User-Friendly Interface: An intuitive and accessible interface designed to accommodate users of all backgrounds, making navigation and interaction seamless.

• Group Consultation Features: Support for both individual and group consultations, offering flexibility and convenience in accessing healthcare services.

Visuals Designs

Service users

I utilized insights from user research and competitive analysis to design the service user interface. My focus was on developing an intuitive and seamless user experience that simplifies navigation and enhances usability. Additionally, I ensured the inclusion of key features that are essential to our users, aligning with their needs and expectations.

Service providers

I utilized insights from user research and competitive analysis to design the service user interface. My focus was on developing an intuitive and seamless user experience that simplifies navigation and enhances usability. Additionally, I ensured the inclusion of key features that are essential to our users, aligning with their needs and expectations.

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Outcome

The design of TCMP successfully enabled users to access secure, private telehealth consultations, bridging the gap between patients and healthcare professionals, especially in underserved communities. By incorporating multilingual support, the platform enhanced accessibility and ensured personalized care. The user-friendly interface and seamless appointment scheduling system significantly improved the overall user experience, leading to higher user satisfaction and adoption rates.

Conclusion

Working on TCMP provided valuable insights into designing for accessibility and privacy in the healthcare space. The project’s success came from a strong focus on user needs, particularly the demand for secure, localized healthcare services.